I Want to Try on This….

Looking over the rim of her Starbucks cup, this stylish woman, lets out a sigh….             #styleintegrity Exasperated, she turns to me,  “We have just walked this entire mall and there is not one store I could walk right back into where I could excitedly say- ‘I want to try on…

Style Integrity = Customer Engagement

A memorable customer experience must be along the same line as a favorite teacher leaving their best impression. ‘Must’ is the optimum word.  In a world of ‘would of, could of, should of‘ …and needs to be, I marvel that the etiquette of courtesy and customer service has to be restored, or, honestly, reminded. My first…

A Styled Brand Experience

 I still remember seeing these shoes.   Sitting in a Barcelona shoe store, floor to ceiling windows poured sunlight throughout the shoe store.  The terra-cotta color of the walls felt cozy and warm.  The store was filled with activity, yet I felt as if I was touring the store privately.  The store layout aisles allowed…

NYC Dover Street Market

Dover Street Market is Rei Kawakubo, designer of Comme des Garcons’ inspiration. NYC is the third site location, after London and Ginza/Tokyo. It is a mixed pleasure of old, modern, contemporary, avant garde, creative, artistic, and surprising! What better way to feast on all the visual inspiration-clothing, display and fixtures, than pairing my apparel design slant…

The Mystery Shopper

I am a tough customer. I know too much. Thus I expect too much. I started work life in retail.   First degree in retail business management.   Working at some of the most prestigious retail establishments allowed me to see service at it’s finest.   Over the years I also have seen where some…

30 Pants…..3 Labels

Choices, choices everywhere… Yet, settling into finding what really fits can be an eyeful. Recently, I was given three hours by a very busy professional to shop for pants to purchase. His wardrobe needed an update and he wanted to look professional with well-fitting clothes. He committed to the time knowing the outcome would find…